Complimentary Worldwide Shipping

Sending Options

Sending us your case

Please send your case to

Repairs Department, The Factory, Bingley Road, Hoddesdon EN11 0NX UK
Tel: +44 (0) 1992 445589

Please include a document with the following information;

  • Name
  • Address
  • Telephone
  • Email
  • Details of damage

We will get back to you via email with a quotation for the work.

Sending your case from outside the EU

  • Indicate contents of package specifically as “Suitcase for repair: No commercial value”.
  • Customers must be responsible to cover all shipping costs, including  both inbound and outbound duty/tax.

*Please bear in mind the higher you value your suitcase on the forms, you will be expected to pay a higher rate of duty/tax

Paying for your repairs

We accept the following methods of payment

  1. PayPal: pay via a secure online PayPal invoice with your credit/debit card (you will not need a PayPal account to process this payment)
  2. Store: in person at the store
  3. Telephone: pay with credit/debit card over the telephone

Repair Alternatives

We understand that for customers based outside the UK, sending your case can be costly. We have several Globe-Trotter Authorised Repair Agents across the globe who can repair most Globe-Trotter cases. Please contact the agents directly for arranging a repair.


Tel: 02 5519 2855
Address: Viale Premuda 1, 20129, Milano, Italy

Hong Kong

Mr. Michael Shum – New Bond Street Limited
Tel:+(852) 2790 8368   Mob: +(852) 9322 3989   Fax: +(852) 2790 8368
Address: Unit i, 15/F, Block 2, Kingley Industrial Building, Wong Chuk Hang, Hong Kong

New York

Mr Richard Bernstein – The Fixery
T: 5163710075
Address: 80 Mott Avenue, Inwood, NY 110962313 United States


BLBG Globe-Trotter Restoration Service
Tel: +81 50 3163 1925
TBFA 2F, 2-14-1, Shiohama, Chiba-city, Chiba-prefecture, Japan

Spare parts and unauthorised repair agents

Alternatively, you can purchase official spare parts (price on request) which can be sent to you. For ordering spare parts, please contact
Once you have the parts, please arrange with a local craftsman/repair facility if they can do the repair. Luggage repair centres or shoe repair shops are usually a good place to enquire.

*Globe-Trotter does not take any responsibility for any outcome or problem caused from work carried out by unauthorised repairers.