+44 207 529 5950
Free express delivery during the festive period!
+44 207 529 5950
Free express delivery during the festive period!

Sending Options

Sending us your case

Please send your case to

Repairs Department, Globe-Trotter, 35 Albemarle Street, London W1S 4JD UK
Tel: +44 (0)20 7529 5950

Please include a document with the following information;

  • Name
  • Address
  • Telephone
  • Email
  • Details of damage

We will get back to you via email with a quotation for the work.

Sending your case from outside the EU

  • Indicate contents of package specifically as “Suitcase for repair: No commercial value”.
  • Customers must be responsible to pay both inbound and outbound duty/tax.

*Please bear in mind the higher you value your suitcase on the forms, you will be expected to pay a higher rate of duty/tax

Paying for your repairs

We accept the following methods of payment

  1. PayPal: pay via a secure online PayPal invoice with your credit/debit card (you will not need a PayPal account to process this payment)
  2. Store: in person at the store
  3. Telephone: pay with credit/debit card over the telephone

Repair Alternatives

We understand that for customers based outside the UK, sending your case can be costly. We have several Globe-Trotter Authorised Repair Agents across the globe who can repair most Globe-Trotter cases. Please contact the agents directly for arranging a repair.

Milan

ARTIGIANOTECA
Tel: 02 5519 2855
Address: Viale Premuda 1, 20129, Milano, Italy
Email: info@artigianoteca.it

Hong Kong

Mr. Michael Shum – New Bond Street Limited
Tel:+(852) 2790 8368   Mob: +(852) 9322 3989   Fax: +(852) 2790 8368
Address: Unit i, 15/F, Block 2, Kingley Industrial Building, Wong Chuk Hang, Hong Kong
Email: ms@nbshk.co

New York

Mr Richard Bernstein – The Fixery
T: 5163710075
Address: 80 Mott Avenue, Inwood, NY 110962313 United States
Email: Info@TheFixery.com
https://www.thefixery.com

Tokyo

BLBG Globe-Trotter Restoration Service
Tel: +81 50 3163 1925
TBFA 2F, 2-14-1, Shiohama, Chiba-city, Chiba-prefecture, Japan
Email: online@globe-trotter.com

Spare parts and unauthorised repair agents

Alternatively, you can purchase official spare parts (price on request) which can be sent to you. For ordering spare parts, please contact repairs@globe-trotter.com.
Once you have the parts, please arrange with a local craftsman/repair facility if they can do the repair. Luggage repair centres or shoe repair shops are usually a good place to enquire.

*Globe-Trotter does not take any responsibility for any outcome or problem caused from work carried out by unauthorised repairers.

At Globe-Trotter, we use cookies to improve our site and your shopping experience. By using this site, you accept our cookie policy. Dismiss

 

Surprises throughout the Christmas season. Sign-up to our newsletter to get exclusive offers & access to previews before anybody else.