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FIND OUT MORE ABOUT GLOBE-TROTTER

LUGGAGE

The suitcases are beautiful, but are they actually strong enough for commercial air travel?

Absolutely! Globe-Trotter suitcases are among the strongest cases on the market. They will get scratched and marked but they are incredibly strong.

As the suitcases are made out of paper, are they durable?

Globe-Trotter cases are made ‘from’ paper but certainly not ‘out of’ paper. Multiple sheets of paper are heavily treated in a special process to produce vulcanised fibreboard. The material is considered as strong as leather yet as light as aluminium. Furthermore, unlike many other materials and products, due to the nature of vulcanised fibreboard, the strength of the suitcase actually increases with age.

Can the suitcase really hold the weight of an Elephant?

This strength test was undertaken at the Zoological Garden of Hamburg in 1912. The Globe-Trotter catalogue at that time featured an image of the elephant on a cabin trunk and claimed the ‘breaking weight’ of a Globe-Trotter trunk was 8 tons. In other tests at the time, regular suitcases were tested to 1.75 tons and it is these suitcases we sell today.

Which sizes do you suggest for varying lengths of travel?

Every customer has different travelling preferences and requirements and so the following should only be used as a guideline and are by no means rigid. If travelling for around two weeks the 33” is recommended, for around 1 week the 30” or 28”, for anything less: 26”, 20” or 18”.

Why are there no compartments within the suitcases?

This allows customers to pack as they please with no restraints, and allows maximum usage of space within the case. Compartments actually waste space and add weight.

What is the difference between the Original collection and the Centenary collection?

Both the Original and the Centenary cases are made from vulcanised fibreboard. The style of the Original collection dates back to 1897, and the aesthetic is nearly identical to the very first Globe-Trotter suitcases that were produced over a century ago. The suitcases are hand-crafted from vulcanised fibreboard, and, unlike the other collections, Original suitcases do not feature leather straps or corners – the corners are moulded from vulcanised fibreboard.

The Centenary collection was launched in 1997 to celebrate Globe-Trotter’s 100th anniversary. The style was inspired by classic Globe-Trotter trunks from 1907, featuring leather luggage straps. The most noticeable difference between the style of the Original series and the Centenary series is the introduction of two leather straps (20” Trolley Case and upwards) and moulded leather corners. There is no difference in strength between vulcanised fibreboard corners and the leather corners; both are extremely durable. The Centenary collection introduces new colours and is more contemporary than the Original range, although colours still remain classic.

The suitcases are made from paper-based material so how do they withstand rain?

Globe-Trotter cases are made of vulcanised fibreboard, which has a paper base but is far from being a paper material. This fibreboard is sealed with a special paint. It is true that water is not good for a Globe-Trotter but normal rain is not a problem, it is better to wipe the case if wet and to always store for longer periods in a dry place. If the case gets truly saturated or is stored in a damp place for long periods it can distort but this is not normally a problem.

Do Globe-Trotter cases have TSA locks?

TSA-accepted luggage locks allow baggage screeners and security agents to open your suitcase for inspection using a universal master key. Although our locks are currently not TSA-approved, Globe-Trotter is looking to develop a TSA-approved lock that is as aesthetically pleasing as the current locks on the cases, but this will take some time to develop. We encourage customers to leave the case unlocked when travelling to the USA, especially if the straps are fastened, to allow security to inspect the suitcase without causing damage.

Which is the most suitable sized case for a domestic carry on case?

The 18” Trolley cases are guaranteed hand-luggage size for all airlines.

My suitcase does not seem to have a serial number, why is this?

Serial numbers were introduced to commemorate production reaching one million suitcases in the autumn of 2009; therefore prior to this period the product would not have a serial number.

CARE

Which is the most suitable size for an international carry on case?

The 18” Trolley case and the 20” Trolley case would be suitable for the requirements. Please note that every airline has different requirements so please check the specifications of the particular airline you are flying with before travelling to ensure the case matches these.

How should I care for the surface of the case if it gets dirty?

When cleaning the exterior of vulcanised fibreboard, you may use a soft pencil eraser to remove any marks. A soft cloth may also be used when moistened with a neutral detergent. Please take care to choose an appropriate cleaning fluid so as not to discolour the case exterior. Strong detergents or abrasive products are not recommended. Pre-testing on a small area is recommended before using any cleaning products on the entire surface of the suitcase.

Do not apply or use any cleaning or coating products on the leather parts, as they may discolour or damage the leather. Do not use thinner, benzene or any kind of solvents or water-proof spray to clean or coat the suitcase, as they may discolour or cause damage to the suitcase. Spillage of liquids inside the case should be cleaned as soon as possible with a dry absorbent cloth. If not dried immediately, liquids can stain or discolour the suitcase lining, and in extreme cases cause a distortion of the actual case.

The prices are not the same in all countries, why is this?

We try to keep prices within 15% of those in the home market in the UK. However, due to currency fluctuations, freight charges and import duties that apply, this is not always possible.

Where is the best place to store the suitcases?

As with all suitcases, Globe-Trotter cases are best stored in a cool, well-ventilated place. You should not store your Globe-Trotter where it could be exposed to direct sunlight, high temperatures or damp. Doing so may affect the shape and/or the paint finish. Please ensure that the case is not crammed into a space where deformation may occur and keep away from any objects made of plastic or vinyl that could deform at high temperatures. Doing so may cause damage to your suitcase as such objects could break down when exposed to heat and adhere to your suitcase.

In order to best maintain the condition of your suitcase, please refrain from laying heavy objects upon the exterior. It is also best to avoid leaving heavy items inside the suitcase for extended periods of time. Doing so may affect the shape or cause damage to the suitcase.

How do I open and close the lock on the suitcase?

Please use the keyhole slide buttons when opening and closing the hasp on the suitcase. Sliding open the lock mechanism by using the keyhole slide buttons before inserting the hasp may prevent any potential lock damage. If the locks become stiff when opening or closing, apply a spray type grease to ensure a smooth operation of the locks.

A characteristic of the vulcanised fibreboard means that when exposed to very dry conditions it may start to stiffen and curve, therefore, this may mean that during the dry periods the locks on your suitcase may not close as smoothly as usual. If the above method of spraying the locks does not help the situation, please contact the shop that you purchased from or send your suitcase to our repair service.

What should I do if I lose my key?

You are able to re-purchase keys from our store, or directly from the factory. The specification of the keys has changed since 2012 so please be sure to inform them of the year the suitcase was purchased, as well as the size and colour.

REPAIRS

What Repair Service does Globe-Trotter offer?

For those customers who have registered with the company after their purchase, we provide a warranty that is valid for a period of two years from the date of purchase and covers defects in materials or workmanship. If you require a repair, or wish to claim on this warranty, please return the case to the store from which you made the purchase or send the case (along with your contact details) to the factory address.

Please note that the warranty is only valid within the specified two-year period and is subject to the conditions specified. Beyond this two-year period and for any other damage to the suitcase there will be a fee for repair work carried out. As a guideline we say that the repairs will take four weeks, but please be aware that this may vary depending on the nature of the repair and how busy the factory is at that particular time.

How do we get cases repaired?

Repairs are carried out in our own factory in Hertfordshire or by certified Globe-Trotter repair centres and are repaired with the same craftsmanship that created the product in the first instance. The repairs are done by hand and take time to ensure your product is restored to the highest quality. Under certain circumstances there will be a charge for a repair. These include:

  • Fair wear and tear, scuffed paintwork or leather.
  • Damage caused by airlines, baggage handlers, TSA or similar.
  • Damage caused by abuse or misuse.
  • Damage caused or resulting from repairs or modifications carried out by someone other than a Globe-trotter appointed repairer.
  • Damage to locks caused by forcing or incorrect keys.
  • Force Majeure (Act of God) – Fire, earthquake, flood etc.
  • Water damage (including storage in damp conditions).
  • Where the warranty card is incomplete or not returned, and valid proof of purchase not available.

Am I able to purchase Globe-Trotter products via mail order?

Customers are able to order items via email or over the phone from most Globe-Trotter stockists. Please note that when ordering using the mail order service at Globe-Trotter, the delivery address for all orders must be the same as the billing address. If you require any assistance before or during the ordering please do not hesitate to contact the store either by phone or email.

My case has been damaged by an airline, are you able to accept the case for a repair?

In this instance, you can return the case to us for a repair but there will be a charge for this even if the case is under warranty. We advise you to make contact with the airline that damaged your luggage as soon as you notice the damage to your case. If you have insurance you should be able to claim the repair costs back from the airline company in question.

Are you able to repair Globe-Trotter cases that have been purchased on the internet?

If the purchase is made from an authorised dealer we are able to accept repairs from suitcases ordered online. However, we would need proof of purchase date. Care should be taken when buying from unauthorised dealers as service levels may not be upheld.

If the suitcase needs a repair, am I able to do this by myself?

We would advise that customers use an authorised repair agent for all repairs. However, if this is not possible we can make spare parts available. Please note that authorised repairs carry a two-year guarantee. If repairs are undertaken by an unauthorised service, this guarantee will not apply. If spare parts are required please contact the store from which you purchased your case.

If my case is being repaired, am I able to borrow one of yours?

This is at the discretion of the individual store manager. Loan cases are available at some larger dealers, but subject to availability.

My lock has become stiff and no longer functions as it used to, what can we do?

The locks may become stiff when not opened for a while due to the nature of the product. The vulcanised fibreboard used in the cases actually breathes and for the first 10 years of its life is actually getting stronger with age. This means it will expand or contract slightly with temperature changes and will absorb moisture, which in turn evaporates naturally. This causes small changes in the board structure, which can cause the locks to become stiffer. Simply using the locks will cure this problem in most cases, so open and close the locks and the stiffness should reduce.

It is possible to lubricate the locks with a commercial grease/oil, but care must be taken to avoid such lubricants staining the fibreboard or lining. If the problem persists please visit your Globe-Trotter dealer.

The corners of my case have worn down, am I able to get a repair?

Since our cases are handmade, almost every part can be repaired or replaced. However, since damage to corners is almost always due to fair wear and tear there will normally be a charge for this.

The wheels of the case are making a horrible sound when I use it, is there anything I can do?

This is almost always due to a foreign body getting jammed in the wheel bearings, and sometimes with extreme use the bearings being worn out. This problem can be rectified by an authorised repair centre, either by use of special grease or by replacing the wheel.

Is it possible to get my suitcase repainted?

In 2001 Globe-Trotter introduced a new paint finish that does not fade and always maintains an even colour, although of course it can be scratched and marked. Cases pre 2001 are sometimes prone to fading in patches. Cases can be re-sprayed with normal car spray but this is not a service we carry out at the factory.

If I lose my warranty registration card am I still able to receive a repair?

We strongly suggest customers register their warranty information, either at the point of sale, online via our website or by post. If we have the warranty registration we can always offer far higher service levels. If you have not registered and have lost your warranty card, we can only repair under guarantee with a valid proof of purchase. Without this unfortunately there will be a charge for repairs.

BESPOKE SERVICE

In terms of the bespoke service, what am I able to do?

The company offers three levels of bespoke service:

  • Customers can choose from a wide range of board colours, leather colours, metal finishes, webbing straps and lining options to create their own special combination. At this first level, customers are restricted to one colour of board and one colour of leather. This service costs 1.5 times the cost of a normal case.
  • At the second level, a customer can choose any multiple of colours of both board and leather to create a truly unique combination. For example, they may require a case with a pink lid, blue base and black sides, with yellow leather straps and a red handle and corners. This service costs two times the cost of a normal case.
  • Should the customer require a far higher level of customisation, such as a unique size, shape or with internal compartments etc. It is likely we can accommodate them, however, such orders are subject to the factory confirming the request is possible and prices will be issued from head office only.

What is the extra cost for the bespoke service even if it is only a simple colour change away from the normal stock lines?

Globe-Trotters are all handmade, but machines are used in this process (for example sewing machines for leather components and riveting machines for joining panels or adding components). If we make ‘non-core’ lines these machines must stop and be re-fitted to enable bespoke thread or metal colours just to make one or two unique cases. Simply put, bespoke cases take far longer to make than core lines that have been planned into the normal factory production.

Are you able to put your name on the suitcases?

We offer a service that allows customers to have their initials (up to six characters) monogrammed onto the vulcanised fibreboard of their suitcase. The cost for this service is £120, and the hot stamping on a luggage tag is £20.

LEATHER PRODUCTS

How should I clean my Globe-Trotter bag?

There are many leather cleaning creams on the market. These will not only clean dirt and grime from the surface, but impart oils back into the leather in the same way that we may use moisturising cream for our own skin. Detergents etc. should not be used on leather surfaces.

What lining fabric do you use in the bags and how can I clean it?

We use various linings to suit our products. All interior fabrics are treated to be water repellent, which also stops much of the everyday dirt penetrating the fabric, therefore cleaning with a mild detergent is the best option.

Can leather items be initialled?

We have full facilities at the factory to personalise leather goods. Some stores may also have local facilities to do this. Please speak to the sales team for further information.

Why do the bags not have compartments for pens, phone etc?

All bags have interior larger pockets and compartments. The essence of Globe-Trotter is simplicity, elegance and strength. Our products are manufactured to last many years, so any telephone pocket would be out of date long before the product ceases to function.

What is the hardware made from?

The hardware is made from a polished zinc alloy.

Do you offer a bespoke service for the leather items?

We can already take on bespoke projects on an individual basis (such as Design and Build for suitcases). The company is working on a more full bespoke offer for our bags.

Are your larger bags the correct size for hand luggage?

Rather like the 20” suitcase, our larger bags are acceptable as hand luggage on almost all flights, but care must be taken when using budget airlines.

How do I maintain the soft leather on the cases?

Like the cases themselves, the leather actually improves with age and becomes a darker, richer tone. Please take care not to leave the suitcase in direct sunlight for prolonged periods as this may discolour the leather. If you would like the leather replaced please contact our repair service.

SIMPLIFY YOUR LIFE

SHIPPING & DELIVERY

International shipping is complimentary for all online orders.

Dispatch

We aim to dispatch orders within 3-5 working days. However, it may take up to 8 weeks if the items you have selected are still being manufactured (please check dispatch time on the product page).

Delivery

Estimated delivery times should be used as a guide only and commence from the date of dispatch. Globe-Trotter is not responsible for delays caused by customs clearance.

If you require an item to be delivered to you sooner, please contact the store at store@globe-trotter.com or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.

UK Delivery

We offer complimentary UPS delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by UPS so that you can rearrange the delivery.

International Delivery

We offer complimentary UPS delivery in all countries (except the UK). Dispatched orders are normally delivered within 5 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by UPS so that you can rearrange the delivery.

Tracking

Once your order has been dispatched you will receive a UPS email with your tracking code, so that you can monitor your delivery until it arrives.

Sales Tax

For customers outside of the EU, UK sales tax (VAT) will be removed during checkout. You may be charged local sales tax at the point of delivery dependent on your local tax laws.

RETURNS & EXCHANGES

Online purchases

Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.

Return shipping fees will be covered by the customer.

If you wish to return or exchange an item please contact our London Flagship store at +44 (0)207 529 5950 or by e-mail at store@globe-trotter.com or you can also visit our Contacts page

In-store purchases

Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.

Bespoke and personalised items

Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded.

TAKE YOUR PRODUCT FAR AWAY

Cleaning your Globe-Trotter case

When cleaning the exterior of vulcanised fibreboard, you may use a soft pencil eraser to remove any marks. A soft cloth may also be used when moistened with a neutral detergent. Please take care to choose an appropriate cleaning fluid so as not to discolour the case exterior. Strong detergents or abrasive products are not recommended. Pre-testing on a small area is recommended before using any cleaning products on the entire surface of the suitcase.

Do not apply or use any cleaning or coating products on the leather parts, as they may discolour or damage the leather. Do not use thinner, benzene or any kind of solvents or water-proof spray to clean or coat the suitcase, as they may discolour or cause damage to the suitcase. Spillage of liquids inside the case should be cleaned as soon as possible with a dry absorbent cloth. If not dried immediately, liquids can stain or discolour the suitcase lining, and in extreme cases cause a distortion of the actual case.

Storing your Globe-Trotter case

As with all suitcases, Globe-Trotter cases are best stored in a cool, well-ventilated place. You should not store your Globe-Trotter where it could be exposed to direct sunlight, high temperatures or damp. Doing so may affect the shape and/or the paint finish. Please ensure that the case is not crammed into a space where deformation may occur and keep away from any objects made of plastic or vinyl that could deform at high temperatures. Doing so may cause damage to your suitcase as such objects could break down when exposed to heat and adhere to your suitcase.

In order to best maintain the condition of your suitcase, please refrain from laying heavy objects upon the exterior. It is also best to avoid leaving heavy items inside the suitcase for extended periods of time. Doing so may affect the shape or cause damage to the suitcase.

For RAF cases
  • Customers should be aware that the RAF100 cases feature an aluminium outer shell which are susceptible to scratches and marks which will alter the appearance as soon as it is used.
  • The surface will pick up marks from finger prints and by using the fastening webbing belt.  For stubborn marks and prints, please use an aluminium polish.
  • Each case is handcrafted in Hertfordshire, UK which may pick up minor scratches and slight dents on the surface as the cases go through production.

Centenary / Safari / Original Locks

To Open
Slide the opener away from the hasp.

The Lock safety Feature
The outer sleeve is notched for grip and can be twisted 90˚ to prevent the opener from sliding open and your suitcase accidentally opening. Left hand lock = turn anti-clockwise; right hand lock = turn clockwise. Twist back in the opposite direction to unlock the opener.

To Lock / Unlock
To lock, insert the key into the keyhole and turn the key anti-clockwise 360˚ until you hear a clicking sound. When locked, the opener will no longer slide open. To unlock, turn the key 360˚ clockwise until you hear a clicking sound

Attaché Locks

To Open
Slide the opener downwards away from the hasp.

To Lock / Unlock
To lock insert the key into the keyhole and turn the key anti-clockwise 360˚ until you hear a clicking sound. When locked the opener will no longer slide open. To unlock, turn the key 360˚ clockwise until you hear a clicking sound.

Combination Locks

To Set Your Combination Lock

  1. Remove the red pin
  2. The dials should be set to 0-0-0, if they are not please rotate the dials to 0-0-0 (this is the factory pre-set combination).
  3. Slide the button to the left towards the dials and hold. With your other hand, rotate and set the dials to a desired 3 digit number that is easy for you to remember.
  4. Release the button, taking care that the set dials do not move. Your locks are now set to open on your desired 3 digit combination.

To Open

  1. Slide the button to the right.

To Close

  1. Slide the button to the right and push the hasp into the lock. When the hasp is inside the lock, slide the button back to its default position.

Leather Products

To care for your leather product we recommend avoiding exposure to extreme heat or water; spot clean with a damp or dry cloth.

Richly dyed leather or suede could transfer onto light coloured garments or upholstery so please take extra care. For metallic leather, stay away from any liquid containing alcohol as this would remove the metallic colour and finishing. We recommend avoiding exposure to extreme heat or water; spot clean with a damp or dry cloth.