We aim to dispatch in stock orders within 2-3 working days.
Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information.
Estimated delivery times are a guide from the date of dispatch.
We offer complimentary FedEx delivery to the UK. Dispatched orders are delivered within 2-3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by FedEx so that you can rearrange the delivery.
We offer complimentary FedEx delivery in all countries. Dispatched orders are normally delivered within 2-5 working days, between 9am and 6pm.
If you require an item to be delivered to you sooner, please contact the store at firstname.lastname@example.org or +44 (0) 2075 295 950 before placing your order and we will do our very best to accommodate your request.
If your order is being delivered outside of the United Kingdom, it may be subject to delays due to customs clearance beyond our control.
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.
Import Duties and Taxes
Import duties, handling fees and taxes (excl Canada) are included in your total to make international shipping easier.
Returns & Exchanges
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
If you wish to return or exchange an item please contact our London Flagship store at +44 (0) 2075 295 950 or by e-mail at email@example.com or you can also visit our contacts page.
Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.
Custom, Bespoke and Personalised items
Items that have been personalised or made to order (Bespoke/Custom) can be neither exchanged nor refunded.
For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.