International shipping is complimentary for all online orders.
Dispatch
We aim to dispatch orders within 3-5 working days. However it may take up to 6 weeks if the items you have selected are still being manufactured (please check dispatch time on the product page “Item dispatched within 3-5 working days” or “Item dispatched within 4 to 6 weeks”.
Delivery
Estimated delivery times should be used as a guide only and commence from the date of dispatch. Globe-Trotter is not responsible for delays caused by customs clearance.
If you require an item to be delivered to you sooner, please contact the store at store@globe-trotter.com or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.
UK Delivery
We offer complimentary UPS delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by DHL so that you can rearrange the delivery.
International Delivery
We offer complimentary UPS delivery in all countries (except the UK). Dispatched orders are normally delivered within 5 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by DHL so that you can rearrange the delivery.
Tracking
Once your order has been dispatched you will receive a UPS email with your tracking code, so that you can monitor your delivery until it arrives.
SALES TAX
For customers outside of the EU, UK sales tax (VAT) will be removed during checkout. You may be charged local sales tax at point of delivery dependent on your local tax laws.
RETURNS & EXCHANGES
Online purchases :
Items purchase online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Return shipping fees will be covered by the customer.
If you wish to return or exchange an item please contact our London Flagship store at +44 (0)207 529 5950 or by e-mail at store@globe-trotter.com. You can also visit our Contacts page (create a link)
In-store purchases :
Items purchase online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Bespoke and personalised items :
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded.
