All Globe-Trotter products are beautifully and carefully hand crafted at our factory in Hertfordshire. As the majority of our products are made to order, orders placed on our website can take up to 4 weeks to be completed and shipped.

If you require an item to be delivered to you sooner, or if you would like to talk to us about our initialing service, please contact the store at store@globe-trotter.com or (0)207 529 5950 before placing your order, and we will do our very best to accommodate you.

International shipping is now complimentary for all online orders.

Please note we are happy to offer a full refund (for the item price) for all standard products purchased on our website within 28 days of purchase provided that items are returned in perfect condition, in their original packaging and with the original receipt. Unfortunately we will not be able to refund shipping fees.

If you wish to return an item please contact the store on the following email address: store@globe-trotter.com or visit the Contact Us page.

For customers outside of the EU, UK sales tax (VAT) will be removed during checkout. You may be charged local sales tax at point of delivery dependent on your local tax laws.

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