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Warranty

Register your Globe-Trotter luggage

Please register your suitcase by filling in the form below to benefit from our 2-year warranty.

Your unique serial number can be found on a metal plaque inside your case at the bottom of the lid. See “Production number” followed by the 7-digit serial number.

Globe-Trotter Warranty

Welcome to the world of Globe-Trotter. The company was founded by David Nelken in 1897 and every product is still made by hand in Britain using methods and machinery unchanged for the past 120 years.

Every Globe-Trotter suitcase and leather item comes with a two-year warranty, which is active from the date of purchase and covers defects in materials or workmanship only.

Globe-Trotter is committed to making your experience truly unique. On top of our two-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.

Terms and conditions

This warranty is valid for a period of two years from the date of purchase and covers defects in materials or workmanship only.

Please note that the following are not covered by this warranty:

  • Where the warranty card is incomplete or not returned
  • Fair wear and tear
  • Scuffed paintwork or leather damage caused by:
    • Airlines
    • Baggage handlers, TSA or similar
    • Damage caused by abuse or misuse
    • Damage caused or resulting from repairs or modifications carried out by someone other than a Globe-Trotter-appointed repairer
    • Damage to locks caused by forcing or incorrect keys
    • Force Majeure (Act of God)
    • Water damage (including storage in damp conditions)

Airline damage is the responsibility of the airline company. Any damage caused by them should be reported to airline staff immediately and the cost is usually covered by their insurance.

The warranty is only valid within the specified period and is subject to the conditions specified. This does not affect your statutory consumer rights. The maximum liability of Globe-Trotter Suit Case Co. Ltd under this warranty is limited to the purchase price actually paid by the customer. Globe-Trotter Suit Case Co. Ltd will not accept any third party or contingent liability.

Warranty Form

Title (required)

First Name (required)

Last Name (required)

Your Email (required)

Your Phone

Address Line 1 (required)

Address Line 2

City/Town (required)

Post-Code (required)

Country

Case Information

When did you purchase your case? (dd/mm/yyyy)

In which city did you purchase your case?

At which store did you buy your case?

Product Serial Numbers