Refund Policy

REFUNDS & EXCHANGES

Online purchases

Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.

Return shipping fees will be covered by the customer.

If you wish to return or exchange an item please contact our London Flagship store at +44 (0)207 529 5950 or by e-mail at store@globe-trotter.com or you can also visit our Contacts page.

In-store purchases

Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.

Bespoke and personalised items

Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded.

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