Elephant Family Carry-On - 2 Wheels

International shipping is complimentary for all online orders including all import duties and taxes paid.

Dispatch
We aim to dispatch orders within 2-3 working days. 

It may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).

Please be advised, orders with personalisation can take up to 5 business days for completion.

Delivery
Estimated delivery times are a guide from the date of dispatch.

If you require an item to be delivered to you sooner, please contact the store at store@globe-trotter.com or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.

If your order is being delivered outside of the United Kingdom, it may be subject to delays due to customs clearance.

UK Delivery
We offer complimentary FedEx delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by FedEx so that you can rearrange the delivery.

International Delivery
We offer complimentary FedEx delivery in all countries. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.

Tracking
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.

Import Tax
Import duties and taxes are included in your total to make international shipping easier. However, clients in USA and Canada may need to pay local sales tax.

Returns & Exchanges

Online purchases
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.

Return shipping fees will be covered by the customer.

If you wish to return or exchange an item please contact our London Flagship store at +44 (0) 2075 295 950 or by e-mail at store@globe-trotter.com or you can also visit our contacts page.

In-store purchases
Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.

Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.

Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.

Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.

When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Vulcanised Fibreboard

14 layers of recycled paper bonded with zinc creates our famous Vulcanised Fibreboard. Built to last, it’s a unique material tougher than leather and lighter than aluminium. 

Corners

The iconic leather corners of our cases take five days to craft and complete. And are moulded using time-honoured machinery for optimum strength and form.

Handles

It’s quite fitting that our durable handles are made entirely by hand. With the core materials bonded together for 48 hours before construction even begins.

Serial plaque

Each case is truly one of a kind, individualised with its own unique serial number. Find it on a metal plaque inside your case, and use it to track your movements around the globe.

Lining

The inside of your case is an ode to your individual character. Durable and water resistant, the luxurious inner lining is meticulously crafted and can stay suited to the bag or customised to feel individual to you.

Locks

Each case comes with carbon steel locks so you can travel with peace of mind. Turn to a North-South position to unlock and East-West to lock.

Shipping is complimentary for all online orders including all import duties/taxes paid. 

Shipping

In stock orders will be dispatched within 2-3 working days of receipt. 

Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information. 

Delivery

Estimated delivery times are a guide from the date of dispatch.

UK: Delivered within 1-2 days from dispatch.
International: Delivered within 2-5 days from dispatch.

Free Returns

If you are not 100% satisfied with your order, products can be returned for a full refund or an exchange within 28 days of arrival.

To arrange a return, please contact us and we will arrange everything on your behalf. 

For more information, please review our Returns Policy.

Payments are accepted via credit card, debit card, Google Pay, Apple Pay, PayPal and PayPal Pay in 3. 

Accepted credit/debit cards are Visa, Maestro, Mastercard and American Express. .

Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Every Globe-Trotter suitcase and leather item comes with a five-year warranty, which is active from the date of purchase and covers defects in materials or workmanship.

Globe-Trotter is committed to making your experience truly unique. On top of our five-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.

To learn more about the 5 year warranty, please visit our Warranty page.

Cleaning your Globe-Trotter case

When cleaning the exterior of vulcanised fibreboard, you may use a soft pencil eraser to remove any marks. A soft cloth may also be used when moistened with a neutral detergent. Please take care to choose an appropriate cleaning fluid so as not to discolour the case exterior. Strong detergents or abrasive products are not recommended. Pre-testing on a small area is recommended before using any cleaning products on the entire surface of the suitcase.

Storing your Globe-Trotter case

As with all suitcases, Globe-Trotter cases are best stored in a cool, well-ventilated place. You should not store your Globe-Trotter where it could be exposed to direct sunlight, high temperatures or damp. Doing so may affect the shape and/or the paint finish. Please ensure that the case is not crammed into a space where deformation may occur and keep away from any objects made of plastic or vinyl that could deform at high temperatures. Doing so may cause damage to your suitcase as such objects could break down when exposed to heat and adhere to your suitcase.

For more information please visit our Product Care guide

We are here to assist you with any questions you may have. Please find the options available below to get in touch with us. 

Email: store@globe-trotter.com
Our customer service team will respond to your inquiries as soon as possible.

Phone: +44 (0) 207 529 5950
Our customer service team is available between 10-18:00 GMT, Monday-Sunday. 

Live Chat
If you need an immediate response, you can use our live chat feature on our website found on the bottom right of your screen.