Globe-Trotter maintains a high level of manufacturing in the construction of all cases. Being incredibly robust, they should last a lifetime of travelling.
However, if you require a repair please visit our In-Store Repairs Department at our flagship store in London, UK or contact us.
+44 (0)20 7529 5950
35 Albemarle Street
London W1S 4JD
A same-day/next-day service is available with prior arrangement.
Most basic repairs can be done in-store while some repairs may need more time. If you require a same-day/next-day service, please arrange a repair booking in advance by using the Repairs Contact Form stating what the damage is and when you will need the case back by.
If you would like to send your case to us, or would like to find out repair alternatives, please click here for more details.
Leadtime: Same day/next day service for pre-arranged in-store repairs, 3-4 weeks for all other repairs.
Payment: We ask for payment in advance.
Shipping: You are welcome to collect your case from the store free of charge.
For return shipping there is a flat-rate charge.
UK: £20 Europe: £80 ROW: £120
*For customers outside the EU, please be aware that you may be charged local sales tax at point of delivery dependent on your local tax laws.
*Please be aware that due to limited space, we cannot hold repaired cases for more than 12 weeks. Uncollected cases will be disposed of.
Repairs under insurance and airline claims
If your case has been damaged by an airline and you wish to claim costs back on insurance, an official quotation can be sent to you upon request.