Occasions Custom Children's Keepsake Box
Occasions Custom Children's Keepsake Box
Delivery & Returns
International shipping is complimentary for all online orders including all import duties and taxes paid.
Dispatch
We aim to dispatch orders within 2-3 working days.
It may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).
Please be advised, orders with personalisation can take up to 5 business days for completion.
Delivery
Estimated delivery times are a guide from the date of dispatch.
If you require an item to be delivered to you sooner, please contact the store at store@globe-trotter.com or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.
If your order is being delivered outside of the United Kingdom, it may be subject to delays due to customs clearance.
UK Delivery
We offer complimentary FedEx delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by FedEx so that you can rearrange the delivery.
International Delivery
We offer complimentary FedEx delivery in all countries. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.
Tracking
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.
Import Tax
Import duties and taxes are included in your total to make international shipping easier. However, clients in USA and Canada may need to pay local sales tax.
Returns & Exchanges
Online purchases
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Return shipping fees will be covered by the customer.
If you wish to return or exchange an item please contact our London Flagship store at +44 (0) 2075 295 950 or by e-mail at store@globe-trotter.com or you can also visit our contacts page.
In-store purchases
Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.
Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.
Payment Options
Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.
Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.
When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.
All transactions are secured. We have an SSL encryption system to protect personal data and payment data.
Size
Colour
Hardware
Availability
Our hand-crafted items are made with the utmost care by our master craftsmen in our factory in Hertfordshire, England.
Made-to-order products take time to craft, as each one is made by hand with precision and meticulous attention to detail.
Our average production time is 4-5 weeks from the date of order to the date of shipment.
We appreciate your patience as we work to create a one-of-a-kind item for you.
If you have any questions or concerns about the status of your order, please do not hesitate to contact us.
We are here to assist you and ensure that you are completely satisfied with your purchase.
Size & Weight
Shipping & returns
Shipping including all import duties and taxes paid is complimentary for all online orders.
Shipping
In stock orders will be dispatched within 2-3 working days of receipt however it can take up to 4-6 weeks if your items are being made to order. Please check dispatch time on the product page for more information.
Delivery
Estimated delivery times are a guide from the date of dispatch.
UK: 1-2 working days
International: 2-5 working days
Returns
Items purchased online may be returned for a full refund or an exchange within 28 days of the orders arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Payment options
Payments are accepted via credit card, debit card, Google Pay, Apple Pay, PayPal and PayPal Pay in 3.
Accepted credit/debit cards are Visa, Maestro, Mastercard and American Express. .
Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.
When placing your order, your billing address must be the same as the address of your credit card or we might not be able to process your order.
All transactions are secured. We have an SSL encryption system to protect personal data and payment data.
5 Year warranty
Every Globe-Trotter suitcase and leather item comes with a five-year warranty, which is active from the date of purchase and covers defects in materials or workmanship.
Globe-Trotter is committed to making your experience truly unique. On top of our five-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.
To learn more about the 5 year warranty, please visit our Warranty page.
Contact us
We are here to assist you with any questions you may have. Please find the options available below to get in touch with us.
Email: store@globe-trotter.com
Our customer service team will respond to your inquiries as soon as possible.
Phone: +44 (0) 207 529 5950
Our customer service team is available between 10-18:00 GMT, Monday-Sunday.
Live Chat
If you need an immediate response, you can use our live chat feature on our website found on the bottom right of your screen.
