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Delivery & Returns
International shipping is complimentary for all online orders including all import duties and taxes paid.
Christmas Delivery Information
Made to order items placed up to November 27th will be made and dispatched in time for Christmas.
Last Orders - UK
Made to Order: 27th November
In Stock: 15th December
Initialling: 11th December
Last Orders - International
Made to Order: 27th November
In Stock: 11th December
Initialling: 6th December
We aim to dispatch orders within 2-3 working days.
It may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).
Please be advised, orders with personalisation can take up to 5 business days for completion.
Estimated delivery times are a guide from the date of dispatch.
If you require an item to be delivered to you sooner, please contact the store at firstname.lastname@example.org or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.
If your order is being delivered outside of the United Kingdom, it may be subject to delays due to customs clearance.
We offer complimentary FedEx delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by FedEx so that you can rearrange the delivery.
We offer complimentary FedEx delivery in all countries. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.
Import duties and taxes are included in your total to make international shipping easier. However, clients in USA and Canada may need to pay local sales tax.
Returns & Exchanges
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Return shipping fees will be covered by the customer.
Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.
Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.
Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.
Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.
When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.
All transactions are secured. We have an SSL encryption system to protect personal data and payment data.
What you need to know
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